Question 1

Where can I find your ingredient lists and allergen information?

Accepted Answer

You can see the ingredients and allergens on every product page. All our brownies and blondies are suitable for vegetarians.

Question 2

Are your brownies gluten-free?

Accepted Answer

We have four flavours that are gluten-free: The Dora, Triple Chocolate, Chocolate Orange, and Amaretto. Please note that although they are gluten-free, they are made in a kitchen that handles gluten.

Question 3

Are your brownies suitable for vegetarians?

Accepted Answer

Yes, all of our products are suitable for vegetarians.

Question 4

Are your brownies suitable for vegans?

Accepted Answer

Unfortunately, at the moment, we don’t offer any vegan options. But we are working on it!

Question 5

I have a special request. Can you help?

Accepted Answer

I’m always happy to try and help with any special requests. Please get in touch at hello@oogabakery.co.uk.

Question 6

How much notice do you need when ordering?

Accepted Answer

We freshly bake our brownies, so please allow two to three working days from ordering to dispatch.

Question 7

What payment types do you accept?

Accepted Answer

We accept PayPal and all major credit and debit cards.

Question 8

Will I receive a notification after making my order?

Accepted Answer

Yes, you should receive an email notification immediately after placing your order. If you do not, please check your spam folder.

Question 9

I need to change my order. What should I do?

Accepted Answer

We are more than happy to make changes to your order within 24 hours of placing it. Please get in touch at hello@oogabakery.co.uk or by replying to the order confirmation email.

Question 10

When will I get my brownies?

Accepted Answer

Please allow two to three working days for baking. 
We use Royal Mail First Class to deliver our brownies UK-wide. This usually takes one to two working days (though at busy times it can take longer).

Question 11

Can I get my brownies more quickly?

Accepted Answer

Absolutely. Just choose the "Special Delivery by 1 pm" option during checkout. This guarantees that your order will get to you the day after we dispatch it.
Bear in mind that your order will still take the same amount of time to prepare. Please allow two to three working days between ordering and dispatch. 
Please note that Special Delivery by 1 pm does not include Saturday delivery.

Question 12

Are they letterbox brownies?

Accepted Answer

No, our brownies are too big to fit through a letterbox. So you will need to be there to accept delivery.

Question 13

Where do you ship to?

Accepted Answer

We post anywhere in the UK, including Northern Ireland.

Question 14

Do you deliver?

Accepted Answer

We deliver for free in Abergavenny and for a small charge to the surrounding villages.

Question 15

Can I collect my brownies?

Accepted Answer

Unfortunately, we do not offer collection. However, we will be very happy to deliver or post your order directly to you.

Question 16

Do you have a shop?

Accepted Answer

No, we are a home-based business. If you would like to make an order, please click here.

Question 17

Can I include a personal card/note?

Accepted Answer

Of course! During checkout, you can enter your message and we will hand write it on a greeting card at no extra cost.

Question 18

What is your return policy?

Accepted Answer

We're confident you will be pleased with your purchase. However, if your brownies arrive in a damaged condition or if they are not what you ordered, then please let us know at hello@oogabakery.co.uk. 
Please refer to our terms and conditions for more details.

Question 19

How long can I keep the brownies for?

Accepted Answer

Our brownies are preservative-free, so are best eaten within a week. Keep them in an airtight container. We recommend keeping them in the fridge when the weather is warmer.

Question 20

Can I freeze the brownies?

Accepted Answer

Yes, you can freeze them for up to a month. We recommend defrosting them in the fridge before eating.

Frequently asked questions